Location: Mount Gravatt East QLD 4122

Salary $70,000 - $80,000 / Year

Employment Type: Full Time

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Job Description

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Are you the kind of person who makes others feel heard, valued, and supported. While also keeping the wheels turning behind the scenes? If so, we want to hear from you.

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At Australian Quality Care, we're seeking a Client Liaison Officer to work in a small team who are the primary point of contact for NDIS participants and their families, ensuring a smooth, empowering experience with our services. You'll be part in building trusted relationships, navigating NDIS complexity with confidence, and making sure no one falls through the cracks.

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This role is all about showing up for people, building rapport, and getting the system to work for those who need it most.

 

Your day-to-day will include:

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Relationship building & communication

• Be the friendly, consistent contact for participants, families, and carers.

• Build culturally respectful, trust-based relationships.

• Work closely with internal teams to ensure timely and aligned service delivery.

• Coordinate support aligned with NDIS plans, individual goals, and clinical input.

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Strategic & Operational Impact

• Develop service agreements tailored to individual funding and life goals.

• Manage plan reviews, reassessments, and transitions with clarity and care.

• Identify gaps or new service opportunities to enhance participant outcomes.

• Maintain top-quality digital records and ensure compliance with NDIS standards.

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Team Leadership & Innovation

• Support and guide Support Worker Team in delivering high-quality support.

• Lead by example in continuous improvement and service innovation.

• Collaborate with allied health professionals, Support Coordinators, and NDIA reps.

• Advocate for client rights and wellbeing with professionalism and heart.

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Who You Are:

• You understand the NDIS inside and out and know how to make it work for real people.

• You have 1-2 years of NDIS experience demonstrating comprehensive understanding of the system.

• You've worked in client-facing roles in mental health or disability services.

• You have qualifications in social work, community services, psychology—or relevant lived experience.

• You're calm under pressure, emotionally intelligent, and confident in complex environments.

• You're strategic, organised, and can balance people-first support with compliance and documentation.

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Your Toolkit Should Include:

• NDIS Worker Screening Clearance (or Yellow Card)

• First Aid & CPR (or willingness to obtain)

• Driver Licence (local travel involved)

• Full working rights in Australia

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Why Join AQCare?

• A full-time role with competitive salary

• A supportive, down-to-earth team that gets the work and the mission

• Opportunities for professional growth, training, and development

• Work that's meaningful and makes a real impact

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If you're ready to be the "go-to" for participants who deserve better, and if you can balance heart with hustle, this might just be your perfect next step.

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Apply now by sending your resume and cover letter to hr@aqcare.com.au

Let's create better outcomes for people living with disability!

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