Location: Mount Gravatt East QLD 4122

Salary $50,000 - $60,000 / Year

Employment Type: Full Time

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Job Description

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Australian Quality Care is seeking a highly organised and detail-oriented individual to join our dynamic team as an Administrative Officer within the Bookings Team. As a leading company in the disability sector, we are committed to providing exceptional care and support to individuals with diverse needs. This is an exciting opportunity to contribute to a meaningful cause while working in a collaborative and supportive environment.

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About you and your role:

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As a full-time member of the Bookings Team, you will be based onsite, having daily face-to-face contact with Support Workers and clients, and offering access and convenience for all their rostering and scheduling support needs. 

You will need excellent interpersonal skills and be a quick-thinking problem solver. You will be empathetic and have a passion for contributing to the quality of peoples’ lives. You will be recognised as a strong, supportive, and valued member of your close-knit team.  

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In your role, you will: 

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• Schedule supports for clients, managing scheduling updates and cancellations quickly and accurately 

• Collaborate with the Facility management team to create and manage optimal rosters 

• Work with the Client Liaison team and the Finance team in scheduling suitable supports for clients including Assistance with Daily Activities and Community Access Activities  

• Manage phone calls and emails from Support Workers, Support Managers, Clients, and Support Coordinators 

• Confidentially manage and protect client and staff information 

• Keep accurate records, data entry, data management and analysis 

• Meaningfully contribute to the continuous improvement of company systems and processes 

• Perform other general administration duties as required.

• Undertake on-call duties, including weekends, to support operational and service delivery needs.

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To be successful you will: 

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• Have experience in NDIS administration or a similar sector (aged care, disability, health, or community services), or strong transferable administrative skills from another industry.

• Have strong computer literacy and experience using the Microsoft Office suite 

• Have outstanding organisation and prioritisation skills  

• Have the ability to work both autonomously and as part of a team 

• Have accurate and clear written and verbal communication 

• Be intuitive with the ability to think critically and creatively when problem solving 

• Have a willingness to perform tasks of varying complexity, from filing and correspondence through to higher-level project work 

• Current Yellow Card or NDIS Worker Screening Clearance, or willing to obtain

• Have lots of confidence, energy and focus! 

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Experience in a rostering and/or scheduling role is a strong advantage.

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If you are a motivated and dedicated individual looking to make a positive impact in the lives of those in need, we invite you to apply for this exciting opportunity.

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Please submit your resume and a cover letter outlining your relevant experience to hr@aqcare.com.au. 

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