Policies and Procedures

Policies and Procedures

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1. Aboriginal and Torres Strait Islander

2. Person-Centred Supports Policy and Participant Service Charter of Rights

3. Person-Centred Supports Linkage

4. Advocacy Support

5. Restrictive Practices

6. Client Protection - Violence, Abuse, Neglect, Exploitation and  Discrimination

7. Individual Values and Beliefs

8. Privacy and Dignity

9. Management of Data Breach

10. Independence and Informed Choice Decision-Making

11. Working with Children

12. Zero-Tolerance

13. Corporate Governance

14. Conflict of Interest

15. Work Health and Safety Environmental Management

16. Continuous Improvement

17. Risk Management

18. Quality Management

19. Information Management

20. Consent

21. Complaints and Feedback

22. Reportable Incident, Accident and Emergency

23. Human Resource Management

24. Delegation of Responsibility

25. Continuity of Supports

26. Access to Supports

27. Support Planning and Service Agreement Collaboration

28. Support Planning

29. Responsive Support Provision and Support Management

30. Service Agreement with Participant

31. Transition or Exit

32. Safe Environment

33. Participant Money and Property

34. Management of Medication

35. Management of Waste

36. Management of Client Property

37. Food Safety and Storage Policy and Procedure

38. Managing Challenging Behaviours

39. Infection Prevention and Control

40. Management of Self-Harm

41. Assistance with Blood Glucose Level (BGL) Monitoring

42. Pets in the Home

43. Drug and Alcohol

46. COVID-19 Vaccination